Return, Exchange & Warranty Policy

Tina Jewellery

At Tina Jewellery, we are committed to delivering premium quality pieces and a seamless shopping experience. Please review our policy below.

Warranty

All Tina Jewellery pieces are covered by a 1-year warranty from the date of purchase.

This warranty covers:
• Manufacturing defects
• Faulty stones or closures
• Plating issues under normal use

The warranty does not cover:
• Damage caused by misuse, impact, water, chemicals or perfume
• Normal wear and tear
• Improper storage or handling

Return & Exchange Policy

We gladly accept exchanges within 24 hours/ one day from the delivery date, subject to the following conditions:

• Item must be unused, unworn and in original packaging
• All tags and protective materials must be intact.

Refund Policy

All types of jewellery are final sale "non-refundable", we allow order inspection before courier leaves, so please make sure to inspect the item before final purchase.

Shipping fees are non-refundable.

In the rare case your order arrives damaged due to shipping, Tina Jewellery will:

• Replace the item at no additional cost
• Provide appropriate compensation if replacement is not available

Customers must report shipping damage within 24 hours of receiving the order with clear photos.

How to Request an Exchange

Please contact our customer support team through a direct message on our instagram account 
Kindly include your order number and photos of the item.